SeatLock Support

How do I restore my purchase on a new device?

Go to Settings > Subscription Status > Restore Purchases. Make sure you're signed into the same Apple ID used for the original purchase.

What's included in the subscription?

Full access includes:

• 200+ interview questions from 23 airlines
• AI-powered answer feedback and grading
• Unlimited mock interviews
• Car Mode for hands-free practice
• Ask George AI assistant
• Progress tracking and analytics

How do I cancel my subscription?

Subscriptions are managed through Apple. Go to iPhone Settings > Your Name > Subscriptions > SeatLock to manage or cancel.

The AI grading isn't working. What should I do?

AI features require an internet connection. Please check your connection and try again. If issues persist, contact us with details about the error.

Can I use the app offline?

Yes! You can browse questions and practice offline. AI grading and Ask George features require an internet connection.

How do I request a refund?

Refunds are processed through Apple. Visit reportaproblem.apple.com to request a refund for any App Store purchase.